Return and Refund Policy

At Artificial Tree USA, we strive to provide the highest quality artificial trees and ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund policy to make your shopping experience seamless.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• A valid proof of purchase, such as an order confirmation or receipt, is required.
• Custom-made or clearance items are non-returnable unless defective or damaged upon arrival.

To initiate a return, please contact our customer support team at [your email or contact information] with your order details. We will provide return instructions and a return shipping address. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days and credited back to your original payment method. Please note:

• Shipping fees are non-refundable.
• If the return is due to a defective or incorrect item, we will issue a full refund, including shipping costs.

Exchanges

If you receive a defective or damaged product, we are happy to offer a replacement. Please reach out to us within 48 hours of receiving your order with photos of the damaged item for verification.

Cancellations

Orders can be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled, but you may request a return following our policy.

For any questions or assistance regarding returns and refunds, feel free to contact us at [[email protected]]. We are here to help and ensure your experience with Artificial Tree USA is a pleasant one!